ProCare
Training and support for seamless uptime.
ProCare is designed to provide an all-round support service from installation to maintenance of VisionboxPro.
Statistics
In-depth knowledge of the company's needs and the implementation of tailor-made Digital Signage systems guarantee targeted interventions and a resolution of the problem in the least possible time.
1h 20m
Average first response time
100%
Managed according to SLA
75%
First contact resolution
100%
Resolutions within SLA
Documentation and training
The first step towards an enterprise Digital Signage..
VisionboxPro Docs. Online documentations.
A dedicated and constantly updated guide portal that can be consulted at any time. Designed to exploit the full potential of our software.
Vai a docs
Focused training sessions
Our plans have always included a package of training hours. There is no one-size-fits-all ‘how-to’ video tutorial. Every company is unique. We offer role-specific training sessions for the staff and co-workers.
In addition, we give the option of purchasing additional training packages. For a deeper knowledge of the software, for training new resources and for a flawless transfer of knowledge.
Continuous, full-service enterprise-grade support
We are vertical about Digital Signage. That is why we ensure high standards of service.
Installation with dedicated on-site and remote support. From the arrival of the technician on site to the final testing phase. Again, we only employ specialised personnel.
Monitoring: constant and proactive of all devices in the Digital Signage network. We intervene on anomalies before they turn into blocking criticalities.
Replacement: in the event of a player malfunction, we guarantee fast replacement times. The SWOP takes place within 24 hours of the malfunctioning of the device and simultaneous collection of the defective one.
Support with guaranteed SLA: ProPanel has a support team that intervenes promptly. Maximum 8 working hours after the report, our operators take over the support request to solve the problem.
Local service: a network of technicians specialised in turnkey installation and maintenance of VisionboxPro. Clear and consistent pricing for on-site interventions in all locations.
After-sales service on multimedia totems and monitors
Monitors and multimedia totems, especially when installed outdoors, need regular maintenance. Intervening now means prolonging the life of the hardware and avoiding replacement. Therefore, from the moment of purchase, you can count on us for on-site or remote intervention to avoid prolonged service interruptions.
Need help?
Asking for help should be easy.
The support request can be made directly within the control panel of your Digital Signage network. The ticket arrives immediately at our help desk, which will intervene to find a solution as quickly as possible.*
*based on the subscribed SLA.
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case studies
Practically?
Take a look at the projects of those who are already our customers. Perfect examples.
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